HVAC Service Reviews

Ferrara’s ace technicians have been installing, repairing and maintaining HVAC systems throughout East Texas since 1982. Customers have given us rave reviews for our professionalism, hard work and great results. We’ve even been named as the Best Air Conditioning/Heating Service in The Lufkin Daily News. Check out what our customers have to say about us in the reviews below.

4.9
Based on 417 reviews
Steven
Steven
18:46 15 Feb 24
Ferraras gave me a quote that was much lower then the competitors. I accepted it and the installation of heat pump and air handler were scheduled for the next day. The crew showed up, did an exceptional job! Explained everything in detail, excellent clean up. I would highly recommend Ferraras to everybody!!!
Zach Watson
Zach Watson
21:59 07 Feb 24
Garrett was Johnny on the spot! Showed up within 30 minutes of making the initial call. Got us back up and running with excellent customer service.
Michael Fowler
Michael Fowler
14:37 06 Feb 24
Great experience all contacts were friendly and professional. The job was done great and very quickly. All questions and concerns were addressed and resolved. Thanks for making this a good experience.
Susan Barber
Susan Barber
01:01 19 Jan 24
I was so pleased with the work Jimmy Phillips did on behalf of Ferrara's Heating and Cooling. He quickly diagnosed the problem and repaired it in a timely manner. I highly recommend Ferrara's. Very knowledgeable a d professional.
Denise McDonald
Denise McDonald
23:19 03 Jan 24
Competent and fast service installation! The sales person, Bob, spent enormous amounts of time answering my questions. He was patient and knowledgeable.
Craig Folts
Craig Folts
17:30 18 Dec 23
Everyone from the estimators to the installers were fantastic. The price was good, 1/3 what others wanted in our area. The system is outstanding so far.
Jean Hester
Jean Hester
21:23 14 Dec 23
Tyler with Ferrara’s saved our Christmas AND our house!!!! After smelling an electrical burn from our HVAC unit, I called and Tyler quickly found the faulty electrical wire had burned up!!! He was very thorough, quick, and a comple gentleman! Thank you all and Merry Christmas
David Mac
David Mac
00:18 30 Nov 23
My wife and I are very pleased with the installation of our new HVAC unit! From start to finish You were very courteous and respectful, and your workmanship was superb! Very professional! Thank you so very much! Gives me great confidence that this unit will service us for a long time to come!!
J L
J L
22:03 28 Nov 23
Taylor was so nice to come to our home and show me how to operate our new AC/heating unit. He took the time show me the filters and troubleshooting for the panel. He went above and beyond to assist me. He was very kind and never made me feel rushed or like I was bother him with stupid questions.This company has been easy to work with and we would recommend them to anyone. Thank you for great customer service.
George Shimer
George Shimer
00:53 19 Nov 23
We have been a priority 1 customer of Ferrara’s of Lufkin for a number of years and they continue to treat us with respect, kindness, and courtesy. Plus they do a good job (Thanks Jeorge! for the PM service other day)
Laurie M
Laurie M
16:33 01 Nov 23
Wow! Jorge was so professional and hardworking! He was very prompt and he called prior to arrival to introduce himself. He throughly inspected and fixed my Heater. He spent time going over the entire system. He is very gifted! I am so glad I called Ferrara's...I now have a forever HVAC company and a trusted repairman named Jorge!
The Skin Apothecary
The Skin Apothecary
22:10 24 Oct 23
They were helpful from the moment they picked up the phone! Taylor not only fixed my problem but taught me how to do a little maintenance if there is a problem in the future. I also love the scheduling software, they text you when they are on the way, and send you a picture of who is coming. Super fantastic!
PbsJoyce Sowell
PbsJoyce Sowell
17:05 18 Oct 23
They showed up as they said they would. Cleaned after themselves. They were professional and answered my questions. Thanks for a job well done as compared to what I was previously informed by another AC contractor
Pam Witte
Pam Witte
21:47 03 Oct 23
Prompt service when my AC stopped working. The technician located the problem and explained the part that had to be replaced. I felt that he made every effort to fix the issue as soon as possible. Professional attitude throughout
Lisa Crawford
Lisa Crawford
06:23 29 Aug 23
This company saved me!!!! I have been a monthly member with a competing A/C & heating company in Lufkin, and every time they came out to repair my old unit, they would always try to sell me a new one instead of just fixing my problem. Not Ferrara's. They listened to me when I said I couldn't afford a new unit and fixed my broke fan motor with no problems. They came out the same day during one of the hottest days this summer and had the part on hand without having to order it. They have won me over. I'm now a monthly member with Ferrara's instead, and when I'm ready to buy a whole new unit, they will be the ones I call.
Geri Coats
Geri Coats
04:19 22 Aug 23
I am so thankful for Butch Abel coming to my rescue when my AC stopped working. He was very professional and fast getting the problem solved. He was very helpful and respectful to this 90 year old widow and I highly recommend him and the company. Thank you all.
Raquel Traxinger
Raquel Traxinger
23:58 21 Aug 23
Butch was awesome. Super patient and thoroughly answered all my questions and demonstrated the new part, before purchase, to show exactly how it worked and why it was needed. He gave me options and was in and out super fast. Couldn't be happier!
Schuyler Bacon
Schuyler Bacon
17:55 18 Aug 23
Our air conditioner stopped working at around 8:30pm on Thursday. I initially tried to schedule with a different company but they wouldn’t be available to come and give us a diagnosis until Monday. It’s 102 degrees in the daytime; we could not wait that long. I called Ferrera’s and got in touch with a tech right away. He offered to come out at around 9:00pm the same night. I didn’t want him to have to do that so I scheduled the repair visit for the next morning. The tech, Jimmy was so friendly and walked me through the issues with the AC unit. He was able to fix the issues during his visit and I didn’t have to wait for any parts to come in or reschedule. The AC is running again and I am a very satisfied customer!
Rebecca Shatwell
Rebecca Shatwell
23:11 07 Aug 23
Chris is my hero! The outside temperature was 104 and steadily rising inside when Chris arrived just 2 hours after my initial call to Ferrara’s. A different AC company said I needed a whole unit and offered to sell me one for the low price of $22,450. Chris cleaned the coils in the attic and outside and works great now. I am so relieved I did not need to buy a whole new unit.Thank you SO much, Chris and Ferrara’s Air Conditioning and Heating! ❤️
Janet Sublett
Janet Sublett
15:31 06 Aug 23
We just had a new AC/heat pump unit and air handler installed and we are more than satisfied. The new unit has proven to be very quiet and efficient. Thank you, James Blackwood, for always giving us an honest assessment!The technician that diagnosed the problem and the two that installed the new system were all professional, knowledgeable and friendly. Sydney and Bryant installed the system and I must say it was one of the cleanest jobs I've seen. They took great care both inside and outside when they removed the old units and installed the new ones. Nothing was damaged or dirty when they left. My flowerbeds looked undisturbed and so did my flooring and walls. That might seem like a small thing, but that kind of work and consideration is truly appreciated. Our thanks to both of them for a great job!
Amanda B
Amanda B
20:18 02 Aug 23
Ferrara's did an overall fantastic job. I was feeling kind of hopeless in midsummer with having a team respond the day of. I called as the office opened at 7am and had a tech at my home before 2pm. Tyler was professional, courteous, and friendly.He was quick to diagnose and fix the problem.Communication- 10+Thanks for making summer cool again for my family! 🙌
Lesli Anne Johnson
Lesli Anne Johnson
02:48 02 Aug 23
Mr. Jimmy was a great and professional person. He helped get my unit where it needed to be and made my house comfortable again in this heat! I recommend Ferraras to anyone! They are always there when you need them!
Stephanie Petti
Stephanie Petti
00:54 28 Jul 23
They were able to work me in on a Friday afternoon during this heatwave and get my AC operating. Technician was professional and helpful. Thank you so much. Will be working with you in the future to do a replacement of my entire system.
Angela Larson
Angela Larson
00:04 28 Jul 23
Ferrara’s had a technician at my house within 24 hours which was impressive since it was the middle of summer. Jimmy did a good job cleaning out the lines and recharging the unit.
Sherry Luke
Sherry Luke
19:55 24 Jul 23
Very nice and very helpful nacogdoches company. Reasonably priced. Will use them again. EXCELLENT SERVICE..........DON'T use NACOGDOCHES SHEET METAL PLUMBING AND AC REPAIR for your Ac. Very rude, Mike Williams and didn't finish job. Though they were paid, I will not use them for any thing.
David Lawson
David Lawson
02:55 18 Jul 23
Brandon W. did a great job of getting my house A/C repaired and running again quickly! He knew just what the problem was, and fixed it in record time... I highly recommend him & Pax-Sun/Ferrara's for their expert work!
Patrick Castillo
Patrick Castillo
05:05 16 Jul 23
THANK YOU! THANK YOU! THANK YOU Garrett, for answering the emergency services call on a late Saturday night and showing up to FIX my A/C!!! Now go get some much deserved rest! Absolutely FIVE STAR service all the way! I highly recommend Ferrara's!!!
Katina Davis
Katina Davis
00:10 11 Jul 23
Tyler was Amazing. He came in and fixed my ac in less then 1hr. The receptionist answered the phone on the third ring and was very professional. I recommend this company. Very reasonable and great customer service.
Daniel Hairston
Daniel Hairston
21:27 10 Jul 23
Technician Gorge was very courteous and polite. Very professional. Went right to work and found our problem quickly. Explained the part that failed and its function. He had the part to replace the failed component. We're enjoyIng a cool house and we will remember Ferrara's in the future. Thank you Gorge.
John Ball
John Ball
22:56 07 Jul 23
We were leaving town the morning after the air conditioner quit working. We called and a technician, Tyler Bruton called our neighbor to set up a time to come to assess the problem. He was very professional, was able to fix the problem that day and we had a cool house when we returned home. We are thankful for the quick response.
Chris Lucas
Chris Lucas
14:45 30 Jun 23
Jorge Escamilla was very professional, he called before leaving his shop. We were able to do a little troubleshooting over the phone and he brought some parts to reduce the possibility of running back to the shop which would have been a 80+ mile round trip. At the house he wasted no time and was very informative on what he found, how he repaired it and what the cause might have been. Will definitely use Ferrara's next time.
Lydia Jordan
Lydia Jordan
23:50 28 Jun 23
He was a really nice person told me things I could do to keep our AC running properly. He took the time to help with our AC needs. With us knowing he was on his way home, he still took his time with no rush to get our AC up and running. If we have any issues we will definitely ask for him again. Thanks y’all!!
Burt Hairgrove
Burt Hairgrove
15:09 22 Jun 23
Ferrara's service tech, Tyler Burton was very thorough and professional. He gave me good overview of the issue I was having at my home and how he addressed and repaired it. I had total confidence that my system was working correctly when he left. I signed up for the Priority One service agreement the next day.
Kenishia Hamilton
Kenishia Hamilton
02:24 18 Jun 23
Jimmy Phillips was very knowledgeable and answered all of our questions. Despite the hot East Texas Temperatures this weekend, he took time and just held a conversation. He’s definitely the individual we would want to come back if needed. Thanks Jimmy!!
Marty Scarborough
Marty Scarborough
02:30 11 Jun 23
Garrett Swann was very professional, courteous, & got our problem fixed in a timely manner. Thank you Ferrara's for a great employee. Peggy Scarborough
Cindy Justice
Cindy Justice
14:30 26 May 23
Jorge was great about communicating with us. He quickly diagnosed our problem and our a/c is now blowing cold again. Thank you Ferrara's and Jorge for a job well done!
Galley58
Galley58
21:17 09 May 23
Called in about my A/C Fan stopped working. Ferraras was able to send a repairman out anhour later and he fixed and serviced the unit within an hour. Great Job as usual. Thanks again.
Matthew H
Matthew H
16:27 24 Apr 23
Taylor Eddings is very knowledgeable and professional. He is courteous and takes the time to explain proper maintenance procedures. The Trane system is great, very efficient. I have used them for years and they are very reliable. Thank you to Ferrara's for great employees and quality service!
Georgia Wiersum
Georgia Wiersum
20:46 16 Mar 23
Jimmy, is a wonderful person to represent your company, he is thorough in his his inspection , on time, and always very friendly. He takes his time explaining what is a problem.I always respect his opinion because he is very knowledgeable about theSystems. I always feel confident that I am getting the best service possible. The is one of your best employees!
Leslie Massey
Leslie Massey
21:41 03 Mar 23
He did an excellent job. I appreciate him taking his time and checking EVERYTHING out. He was very polite and didn’t track in.I have had this maintenance for years, he is the best service man I have had.Thank you
Mary Austin
Mary Austin
22:38 21 Feb 23
Bob analyzed our situation, ordered parts, scheduled the installation, and checked back to see if we had any questions in a very timely manner. All employees involved were thorough, professional, and took pride in their work. They left our house and yard clean, encouraging us to call if there are any problems in the future. This is quality work and customer service!
Tammy Kedrowicz
Tammy Kedrowicz
02:37 18 Jan 23
Ferrara’s has completely FIXED ALL the problems cause by the unit improperly installed by another company while building my house. They have gone above and beyond to help! Their quick service and knowledgeable, polite service men have been a blessing!
Pam Mask
Pam Mask
14:41 15 Nov 22
Tyler Bruton gave us excellent service. He was punctual, thorough & courteous. We have appreciated this consistent level of service from Ferrara’s since they installed our heat and air 10 years ago!
William Lowe
William Lowe
23:19 17 Oct 22
Friendly, courteous, efficient, and knowledgeable. Quick response when having trouble. Butch always helpful, goes the “extra mile” to make sure everything working! Highly recommend! Even worked after dark to make sure we had AC during extreme East Texas Heat in August!
Jennifer Ewing
Jennifer Ewing
16:51 13 Oct 22
I used Ferrara’s a couple of months ago when my condenser pan was overflowing. They responded to my call immediately and came out the next day. The price was more than fair. I called them again for an estimate to replace my entire HVAC system. Bob came out the next day and gave me an estimate much less than I had expected and planned which allowed me to actually upgrade the system. He came out on a Monday and everything was replaced by Wednesday afternoon. They’re very conscientious & respectful & it made that huge purchase price (although it was lower than expected) much more palatable. From now on, I will only use Ferrara’s.
Georgia Wiersum
Georgia Wiersum
00:51 06 Oct 22
Jimmy, is a wonderful person to represent your company, he is through in his his inspiration, on time, and always very friendly, and takes his time explaining what is a problem.I always respect his opinion because he is very knowledgeable about theSystems. I always feet confident that I am getting the best service possible. The is one of your best employees!
Pablo Cruise
Pablo Cruise
01:43 23 Sep 22
AC needed repair. Called Monday. Couldn't get to me til next day. James calls and says he is coming to check it out. What I thought it was would have been several hundred dollars to repair. It was something simple. He got me going same day. If you have hvac trouble don't hesitate to call them. Thanks again. Chris
Darryl Harris
Darryl Harris
21:50 02 Sep 22
Jimmy was very courteous and professional. He explained everything that he was doing and fixed the problem that we were experiencing. He checked the whole system in a timely manner. Thank you for helping us.Darryl and Danielle
Tom Palmer
Tom Palmer
20:39 08 Aug 22
Ferrara's Heating & Air Conditioning was originally recommended to us by Trane Corp. I have always been impressed with their honesty, promptness and professionalism. Today they responded to our situation (water seeping onto hardwood floor) in under two hours and we live close to 60 miles away. Tyler was fabulous! He gave us a thorough inspection, diagnosed the issue and resolved it quickly. He then installed a new thermostat at my request. He has a way about him that even someone with no HVAC experience can understand and appreciate. I highly recommend Ferrara’s for any heating or air conditioning issue you may have. They are truly “the best!”
American Lifestyle Mobile Notary Loan Signing Agent
American Lifestyle Mobile Notary Loan Signing Agent
17:29 03 Aug 22
The service guy Garrett was professional and knowledgeable about how air conditioning work and fail. Garrett remained cool and professional even during the time when I displayed disapproval of his diagnosis. I really likes that about him. When Garrett put on the parts that were required, my unit started working properly to our satisfaction. Thank you for having such knowledgeable young professional air condition technician. My house feels wonderful.
Clint Jordan
Clint Jordan
00:34 26 Jul 22
Tyler Bruton did an excellent while working on our A/C unit. He was very knowledgeable and helpful. He was very professional and courteous. He diagnosed the problem and was able to fix it. We were very pleased with him.
Lonzo Windsor
Lonzo Windsor
21:46 25 Jul 22
Jimmy Phillips from Ferrara’s heating and air came out and did a phenomenal job. Super friendly and very personable. I recommend these guys anytime. Thank you
Jeremy Griggs
Jeremy Griggs
21:57 21 Jul 22
Very professional and timely. They helped with all my questions and concerns. I will definitely use them if I ever have another issue with my a/c system. Thank you again
Lori I
Lori I
23:03 14 Jul 22
We are extremely pleased with the technician Mr. Castro. He took the time to explain things in a way that someone like me could understand! Very timely and courteous. We will be signing up for the biannual maintenance program as well.
Kristin Ingersoll
Kristin Ingersoll
19:53 11 Jul 22
Garrett was wonderful. He responded quickly, kept me informed of what he was doing and quoted me prices before doing the work. I would use Ferraras again. Great customer service and great knowledge of the problem.
jazeetx
jazeetx
15:50 11 Jul 22
Jorge was absolutely the best service representative I’ve ever had! Such a knowledgeable man. Very respectful and easy to understand. Hope I can get him every time I need service.
Trevor Rasmussen
Trevor Rasmussen
20:32 20 Jun 22
Tyler was great. He’s been to my house twice for repairs and has fixed both issues quickly and correctly. Tyler and Jorge explained what needed to be done and how they fixed it. I will definitely ask for Tyler again if I need future repairs.
Marty Morris
Marty Morris
21:06 09 Jun 22
I have used Bob Ecker and his guys for a long time. Butch and Kenny know my system and have taken good care of me. I decided to have two mini split ductless units installed upstairs. Bob gave me an excellent price on some quality Trane Mitsubishi 9000 BTU units. He installed them just when he said he would . He watched carefully over the process and answered all my questions. Taylor and Ben did my install and I was very pleased.I would recommend Bob to all my friends. He is reliable and trustworthy.
Nancy J Davis
Nancy J Davis
20:37 19 May 22
Tyler, our technician, was extremely helpful and knowledgable. Spent extra time explaining options and NO pressure to do things that were not needed. Solved the issue right away. I LOVED that I received a text notifying. me that my tech was on his way along with a picture of him. What a nice touch. Jason, the office representative, went out of his way to be sure we received service as soon as possible. Will definitely be purchasing a new unit from them when the time comes.
Bradley Brill
Bradley Brill
20:52 17 May 22
We've always received efficient service from Butch Abel with Ferrara. He answers any questions I may have and is quite professional.
Charles Simpson
Charles Simpson
20:09 06 May 22
I called Home Sheild to repair my AC. The company they sent to my home remove a piece from my inside unit and told me that I needed to replace both, the outside and the inside unit. My cost for the freon alone would be a $1000.00... the AC unit without labor cost will be $7000.00. I am old and not working, so I could not get my AC repaired. I called another company and they would not touch the unit because the company before had removed a part and let all the freon out.My, nephew called Ferrara's Heating &Air. and they came in and d I'd a great job at a great price. Thus was not let's take advantage of the old lady. They dud what was right and repaired my AC at a fair price. Thanks very much for a great 👍 job!!!!!
Jay Williams
Jay Williams
20:06 27 Apr 22
Great service. Butch has always been very helpful whenever he has worked on the system at my house. And today Ryan and Gerardo and their team were fantastic when they installed a new system. Very courteous and professional. They worked quickly and cleaned everything up when finished. I would highly recommend them to anyone.
Kathryn Couch
Kathryn Couch
15:07 11 Apr 22
Zack was very professional and highly qualified. He was sure to ask questions and make sure my HVAC system was in correct working order. He wore a mask and booties as he entered my home. I appreciated his attention to detail and his professionalism.
Troy Eakin
Troy Eakin
22:12 07 Jul 21
Have a older home with a complete unit outside the house. Over the years the design of the air ducts have changed but Jason found a unit that almost dropped right in. Other companies said that a all available were units with duct work 90 degrees to mine and would require a larger duct work to connect meaning I would have needed concrete work.They gave me a great price so I went themThe two men who installed the unit were polite and did a professional job as you can see by the pictures. Just wish I had snapped a pic or two of the duct work between the unit and house...trust me it looked good.